FAQ

GENERAL QUESTIONS

Yes, we can. However, we have a separate version of Black Label that complies with Health Canada standards.

Using our Wholesale Warranty Page will help you! Click here and one of our warranty specialists will help diagnose what the problem may be.

In the unfortunate situation that you do break your glass, they are available on our shop page.

VAPORIZER QUESTIONS

In our Shop page, we have a category dedicated to Vaporizers. You can click here to see them all.

To help keep your mouthpiece in tact, it is helpful to slightly twist as you remove your mouthpiece. Another thing that may be causing your problem, is sticky or worn out grommets. Sometimes the grommets can start to get a bit dirty and this causes extra pressure inside your mouthpiece.

To help keep your mouthpieces from cracking it is important to remove the cap by pressing from back to front. We also recommend letting your device cool down for a few minutes before uncapping it.

  • For Dry Herb: It is best to clear as much loose debris from the chamber as possible. Once you have it as clear as possible, you should use the included tool to clean up the walls. You can also use a very lightly damp cue tip to scrub the sides, then use a dry cue tip to dry and scrub again.
  • For Concentrate: It is best to clear as much resin as possible. We recommend running the vaporizer through a few heat cycles to burn off any left overs from your concentrates. Then use a lightly damp cue tip to scrub the sides, then use a dry cue tip to hit the sides again.

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