Warranty

Having an issue with a product?

PLEASE READ BEFORE SUBMITTING A WARRANTY REQUEST

Please note that Randy’s can not accept warranty claims from anyone under the age of 21 years of age.
Unauthorized returns will not be returned to you. Please do not send back a working product if you are unsatisfied with it. The product will not be returned and will be discarded.
Randy’s cannot fill any warranty claim without proof of purchase (receipt) and proof of legal age.
This is not a product registry.
We do not warranty any Randy’s products that are from marketplace websites such as Amazon or eBay and only warranty products purchased from Randys.com or an authorized Randy’s retailer.
Forms must be filled out accurately and completely in order for a warranty claim to be processed.
This form is for defective product issues only, not general questions.
For Maine Customers: Randy’s will honor warranties but due to legislation in Maine, we cannot ship electronics to Maine, so you will need a non-Maine shipping address if you need something replaced.

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