ATTENTION: This product is now discontinued, and is not eligible for a warranty claim through Randys.com
FREQUENTLY ASKED QUESTIONS
From completely dead to fully charged, your Trek 2.0 will take about 3-4 hours to charge.
Your Trek 2.0 will indicate that it is charging if you see a solid red light when the device is plugged into the charger.
Your Trek 2.0 will indicate that it is fully charged if you see a solid green light when the device is plugged into the charger.
The LED light on your Trek 2.0 will flash 10 times rapidly if the battery is low.
There may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself.
There may be an internal connection interruption. Please submit a warranty claim to address this problem as it cannot be fixed by oneself.
We offer a limited parts warranty on all glass accessories! Please fill out a warranty form in order to begin that process.
We are sorry to hear about the inconvenience! Please submit a warranty claim to address this with our warranty team.
