Sales Rep Spotlight: Meet Taylor
January 30, 2026
Relationships should matter just as much as products. Behind our wholesale partnership is a real person who understands the day-to-day realities of retail and shows up ready to help shops navigate them.
Taylor is one of those people.
Whether he’s talking through product performance, helping shops navigate constant changes, or just keeping things straightforward, Taylor shows up with the same goal every time. Make things easier for the people he works with.
Taylor’s quest to Randy’s did not start in smokeware. He was working in sales in the auto industry when he came across an open role at Randy’s and decided to apply.
Not long after, Taylor found himself on the phone with the owner. (If you have ever had the chance to speak with Taylor, you already know his voice tends to leave an impression.) During that first conversation, Brian laughed and told him he had such a “radio voice” that he had to come in for an interview. The rest, as they say, is history.
It is a story Taylor still laughs about, but it also says a lot about how he connects with people. Clear, easy to talk to, and memorable in a way that sticks.
When it comes to common challenges, Taylor is quick to point out that most shops are not making mistakes. They are juggling a lot.
Between shifting regulations, product bans that seem to change weekly, and the everyday realities of running a retail business, keeping up is a job in itself. Rather than adding to that complexity, Taylor focuses on simplifying it.
That often means steering conversations toward dependable, traditional products that continue to perform regardless of what else is happening. Items like Black Label have proven they bring customers back time after time, which is why Taylor leans into them when reliability matters most.
When it comes to personal favorites, Taylor has tried just about everything Randy’s offers. We asked him to narrow it down, and while it was not easy, these are the products he says he continues to rely on:
“I’ve been using the Inspo+ for years, but now that the Inspo Max is out it’s a tie between both devices. They’re so user friendly and small enough to be perfect for daily on the go use.”
Before a new wholesale account works with Taylor, there are a few things he believes are non-negotiable.
Transparency comes first. Purchasing should feel straightforward, not confusing. Taylor also brings a strong sense of efficiency, helping shops get what they need without unnecessary back and forth.
“I am a big believer in having a personal experience with the products. I have tested, and in many cases use daily, the products I sell every week. It is hard to beat firsthand experience. It makes a big difference when you are recommending something because you know exactly how it performs and who it makes sense for.”
In an industry that moves fast, Taylor believes some things will always hold their place.
When Taylor is not working with shops, there is a good chance he is at a live show or a music festival. Live music is something he rarely skips if he can help it.
His taste spans genres, but one album he always circles back to is Miracle Musical. He describes it as weird, fun, and hauntingly beautiful, which feels pretty on-brand.
When Taylor connects with a new account, he often begins with a simple question.
What brought you to Randy’s, or which categories are performing best for you right now?
Understanding what is already working helps him recommend products that fit instead of forcing a reset. With regulations and changes happening what feels like daily, Taylor prides himself on staying up to date so he can help shops make the right picks with confidence.
If you are exploring a new wholesale partnership or want a simpler, more transparent buying experience, Taylor is always happy to connect.
And yes, the “radio voice” is very real. You can contact him below to hear for yourself.
For nearly fifty years, Randy’s has been built around real people, dependable products, and long-term relationships. Taylor is a big part of that story.
“I like to keep things simple, honest, and focused on products that bring customers back.”